Emergency Contacts

In the event that an emergency (as defined below) should occur during regular business hours, please contact your Customer Service Representative at our Head Office. If you don’t receive an answer, leave a detailed message outlining the problem. A Baycrest Homes’ representative will address the matter in a timely fashion.

Baycrest Homes (in accordance with the standards of Tarion Warranty Corporation) defines an emergency as:

  • Total loss of heat between September 15 and May 15
  • Gas leak
  • Total loss of electricity
  • Total loss of water supply
  • Total sewage stoppage
  • Plumbing leakage that requires complete water shut-off
  • Major collapse of any part of the home’s exterior or interior structure
  • Major water penetration on the interior walls or ceiling.

If you have a heating, plumbing or electrical emergency outside of normal business hours, please contact the number listed for below. Please note the following subcontractors have either 24-hour service or a telephone answering system that is checked periodically.


Emergency Site Contact Information
HEATING (i.e. Total loss of heat) Niagara Falls 905-326-3200
ELECTRICAL (i.e. Total loss of electricity) Niagara Falls 905-326-3200
PLUMBING (i.e. Total loss of water supply, Total sewage stoppage) Niagara Falls 905-326-3200
ROOFING (i.e. Total loss of heat) Niagara Falls 905-326-3200